Quality Assurance and Improvement

Quality assurance and improvement is our absolute commitment. We strive to better ourselves and the organization in order to improve the quality of the lives to the people we provide support. 

Through proactive and responsive quality improvement systems, our best practices will become a part of everyday practice through all positions at the agency. We will seek to attain the standard of excellence by which others measure service. This includes the partnership with UCPA of the Tri Counties Inc.*, also known as the Prospect Center, a division of the Center for Disability Services.

Continuous Quality Improvement

  • The mission is quality
  • It's customer driven
  • It's continuous
  • It comes from within
  • It utilizes all staff to meet and exceed your customers' wants and needs
  • Incidents and Investigation
  • Quality Plan
  • Individual Rights and Responsibilities 

Quality Assurance Regulatory Partners

Office for People with Developmental Disabilities (OPWDD)
http://www.opwdd.ny.gov/

New York State Justice Center
http://www.justicecenter.ny.gov/

New York State Department of Health
http://www.health.ny.gov/

New York State Department of Education
http://www.nysed.gov/